Customer Service Policy

This Customer Service Policy outlines the service standards, support channels, and service commitments of instantpotusshop to standardize customer service behaviors and protect the legitimate rights and interests of all customers.

1. Service Scope

Our customer service team provides full-cycle support including product consultation, order inquiry, shipping status tracking, return and refund guidance, after-sales problem solving, and pre-sales shopping guidance for all orders placed on instantpotusshop.

2. Service Channel

The exclusive official customer service contact channel is email: [email protected]. We respond to all valid customer inquiries within 24 working hours to solve customer problems efficiently.

3. Order Service Commitment

All orders will be processed and shipped within 1 to 3 business days after successful payment confirmation. We provide free worldwide shipping services for all products with no additional shipping fees for global customers.

4. After-sales Service Standard

We support a 60-day return policy for eligible products. After receiving and verifying your returned goods, we will complete the refund process within 5 to 10 working days. All transaction settlements on our website are unified in USD currency.

5. Service Principles

We adhere to the principles of fairness, transparency, efficiency and professionalism. All customer service procedures comply with official website policies. We strictly protect customer personal information and order data, and refuse any unauthorized information disclosure and irregular service operations.