Refund Policy

This Refund Policy specifies the refund conditions, processing procedures, time limits and relevant rules for all orders on instantpotusshop, ensuring standardized and transparent refund services for all customers.

1. Refund Eligibility

Customers can apply for a refund by returning eligible products within 60 days from the date of receiving the goods. Products applying for refunds must be unused, unwashed, intact in appearance, complete with original packaging and accessories, and free from man-made damage to meet the refund verification standards.

2. Refund Processing Time

After we receive your returned products and complete quality and integrity verification, we will initiate the refund process. All refunds will be completed within 5 to 10 working days. The actual arrival time of the refund shall be subject to the processing rules of your payment platform.

3. Refund Currency Standard

All refunds on our website are settled in unified USD currency, consistent with the transaction currency at the time of order payment. No currency conversion fee will be charged for official refund processing.

4. Non-refundable Situations

We do not support refunds for products damaged by human factors, used products, products with missing original packaging and accessories, and products returned beyond the 60-day return and refund period. Custom damaged orders and fraudulent return applications will be rejected.

5. Refund Method

All refunds will be returned through the original payment channel. We do not support other irregular refund channels. If you have any refund problems, please contact our official customer service email for assistance.